Refund Policy

Overview

Our refund and returns policy lasts 14 to 30 days depending upon the service. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a refund, your services must not be function at all even after we (Mobile Media Plus) has looked at the service or software and tried with reasonable effort to try and repair the service. 

Several types of services are exempt from being eligible for a refund. Any services that include third party purchase of software, services or code are strictly prohibited from refunds or any kind (depending upon their specific refund policy)

Additional non-returnable items:

• Gift cards
• Downloadable software or solutions
• Some Free Standing Plugins

To consider and refund, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• If we have actually looked at your services and have tried to repair those services with reasonable effort (generally 7 to 14 days at the longest effort) 
• Our exclusive software or plugins that are not working.
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Refunds

Once your refund request has been received and reviewed, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund request.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending upon your payment methods institution.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Contact Page.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded in any case.

Exchanges

We only replace services if they are no longer working or have been depreciated within the 30 days of purchase. 

Gifts

If the item was marked as a gift when purchased and activated directly to you, you’ll receive a gift credit for the value of your refund. 

Need help?

Contact us at Contact Page for questions related to refunds.